Sam – Head of Advice
Consumer Rights
As you move into your new place you may be buying products to complete your home such as a kettle, toaster, office equipment etc. Sometimes, you may find that the product you have bought is faulty or not as described when you purchased it.
The Consumer Rights Act 2015 requires any products you buy must be of satisfactory quality, fit for purpose and as described.
The rules also include digital content like downloaded films, games or apps. So all products, whether physical, electrical, digital or even a car, must meet the following standards:
- Satisfactory quality Goods shouldn’t be faulty or damaged when you receive them. You should ask yourself what a reasonable person would consider satisfactory for the goods in question. For example, bargain-bucket products won’t be held to as high standards as luxury goods.
- Fit for purpose The goods should be fit for the purpose they are supplied for, as well as any specific purpose you made known to the retailer before you agreed to buy the goods.
- As described The goods supplied must match any description given to you, or any models or samples shown to you at the time of purchase.
If the product you have purchased doesn’t meet these standards, you may be able to return it for a full refund.
More information on returning faulty goods can be found here: which.co.uk
You can also come and speak to us at The Advice Centre for support with your consumer rights.